Returns & Exchanges

At VOCLA, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for all unworn fashion items. Please ensure all tags remain attached and original packaging is intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log in to your VOCLA account or visit our returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully place the items in their original packaging, ensuring all designer labels and hygiene seals are undisturbed to meet our resale standards.

• 3.
  Ship the Parcel

  Affix the provided return shipping label to your package and drop it off at your nearest authorized collection point or post office.

• 4.
  Receive Refund or Exchange

  Once our warehouse team inspects your return, we will process your refund to the original payment method or dispatch your exchange within 5-7 business days.